Return Policy
Returns and Refunds
At Hydrotag Water, we strive to ensure customer satisfaction with every product delivered. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Returns
You may request a return or exchange under the following conditions:
Return Window: Returns must be initiated within 7 days from the date of delivery.
Product Condition: The item must be unused, in the same condition that you received it, and in its original packaging.
Proof of Purchase: A valid receipt or proof of purchase is required to complete your return.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
Opened or used water bottles or filters
Customized or personalized products
Items marked as final sale
Refunds
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed and credited to your original method of payment within 5-10 business days.
Partial Refunds: In some cases, only partial refunds are granted (e.g., products with obvious signs of use or missing parts not due to our error).
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@hydrotagwater.com.
Return Shipping
You will be responsible for paying the return shipping costs unless the item was defective or sent in error. Shipping costs are non-refundable.
How to Start a Return
To initiate a return, please contact our support team at:
📧 Email: info@hydrotagwater.com
Please include your order number, reason for return, and any supporting photos (if applicable).